Terms of service
SKY ROUTE FILMS SIA, REGISTRATION NO. 43603068513, ADDRESS Uzvaras street 15-21, Uzvara, Gailisi, Bauska, LV-3931, hereinafter referred to as the BLÄZMA “online store,” provides the content available on the website and offers goods/services in accordance with the Terms of Use set forth below.
1. General Provisions
Any purchase made through this website constitutes a distance contract governed by the laws of the Republic of Latvia, including but not limited to the Consumer Rights Protection Law and regulations governing distance contracts.
2. Products & Orders
Product descriptions, specifications and prices are displayed alongside each product.
To place an order, add the desired products to your shopping cart, complete the required information and select your preferred delivery method. The total purchase amount, including shipping costs, will be displayed before payment confirmation.
An order is considered accepted once payment has been successfully received.
3. Handmade Products
All BLĀZMA lamps are handcrafted using natural materials such as oak and linen.
Due to the handmade nature of our products:
• Wood grain, colour and texture may vary slightly from product photographs.
• Linen fabric may display natural variations and irregularities.
• Dimensions may vary within a small manufacturing tolerance.
• Each piece is unique and may differ slightly from another.
These characteristics are not considered defects but part of the individuality of handcrafted products.
4. Payments
All prices are displayed in EUR (€).
Payments are processed securely through MakeCommerce (Maksekeskus AS) and may include:
• Visa
• Mastercard
• Supported online banking services
Personal data required for payment processing is transferred only to licensed payment service providers.
The sales contract enters into force upon successful payment.
If an order cannot be fulfilled for any reason, the customer will be informed and any payment received will be refunded within 14 days.
5. Shipping & Delivery
BLÄZMA ships worldwide.
Orders are shipped using trusted courier and postal delivery partners.
Production time for handcrafted items may vary depending on product availability. Estimated production and dispatch times are specified on individual product pages.
Delivery times are estimates only and may vary depending on destination and customs procedures.
Customers outside the European Union are responsible for any import duties, customs fees, taxes or other charges imposed by their local authorities.
BLĀZMA is not responsible for delays caused by customs clearance, postal services or events beyond our reasonable control.
6. Right of Withdrawal & Returns
Consumers have the right to withdraw from a purchase within 14 calendar days of receiving the goods.
To exercise this right, please contact us at: blazmastudio@gmail.com
Returned items must:
• Be unused
• Be in original condition
• Include original packaging where reasonably possible
Customers are responsible for return shipping costs unless the item received is defective or incorrect.
Refunds will be processed within 14 days after returned goods have been received and inspected.
Custom-made, personalised or made-to-order products may not be eligible for return in accordance with applicable consumer protection laws.
7. Product Defects & Warranty
BLĀZMA is responsible for product defects existing at the time of delivery and in accordance with applicable consumer protection laws.
If you believe your product is defective, please contact: blazmastudio@gmail.com
Please include:
• Order number
• Description of the issue
• Photographs of the product
Where appropriate, we may offer repair, replacement or refund.
8. Personal Data Protection
BLÄZMA processes personal data solely for order fulfilment, customer support and legal obligations.
Information collected may include:
• Name
• Address
• Email address
• Telephone number
• Order information
Personal data is shared only with payment providers and shipping partners as necessary to complete your order.
Customers may unsubscribe from marketing communications at any time by contacting: blazmastudio@gmail.com
9. Limitation of Liability
BLÄZMA shall not be liable for delays, failures or interruptions caused by circumstances beyond our reasonable control, including but not limited to natural disasters, transport disruptions, customs delays, strikes or technical failures.
10. Governing Law & Dispute Resolution
These Terms & Conditions are governed by the laws of the Republic of Latvia.
Any disputes arising between the customer and BLÄZMA shall first be resolved through mutual negotiations.
Consumers may also seek assistance from:
Consumer Rights Protection Centre of Latvia (PTAC)
or use the European Online Dispute Resolution platform where applicable.
For any questions regarding these Terms & Conditions, please contact: blazmastudio@gmail.com.