shipping policy

At BLÄZMA, every lamp is handcrafted in our workshop in the Latvian countryside and carefully prepared for its journey to your home. Because our products are made with attention to detail and natural materials, shipping times may vary depending on availability and production schedules.

Shipping Origin

All orders are shipped from Latvia, European Union.

BLÄZMA
SKY ROUTE FILMS SIA
Uzvaras 15, Uzvara
Bauska Municipality
Latvia, LV-3931

For any shipping-related questions, please contact us at: blazmastudio@gmail.com.

Processing Time

As each BLÄZMA lamp is handcrafted, please allow:

1–3 weeks for production and preparation before dispatch, unless otherwise stated on the product page.

If your lamp is ready to ship, it may be dispatched sooner.

Should production require additional time, we will contact you directly.

Shipping Destinations

We currently offer worldwide shipping.

If your country is not available during checkout, please contact us and we will do our best to arrange delivery.

Estimated Delivery Times

After dispatch, estimated delivery times are:

European Union: 3–10 business days

United Kingdom: 5–12 business days

United States & Canada: 7–21 business days

Australia, New Zealand & Rest of World: 10–30 business days

Please note that these are estimates and may vary due to customs procedures, seasonal demand or carrier delays.

Shipping Costs

Shipping costs are calculated at checkout based on:

destination country;
package dimensions;
shipping service selected.

Any applicable shipping charges will be displayed before payment is completed.

Customs, Duties & Taxes

For orders shipped outside the European Union, local customs duties, import taxes or other fees may apply.

These charges are determined by the destination country's customs authorities and are the responsibility of the customer.

BLÄZMA has no control over these charges and cannot predict their amount.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing tracking information, where available.

Damaged Parcels

Please inspect your package upon arrival.

If your order arrives damaged:

Take photographs of the package and product immediately.
Contact us within 48 hours of delivery.
Email us at blazmastudio@gmail.com with your order number and photos.

We will work with you to find the best solution as quickly as possible.

Lost Shipments

If you believe your shipment has been lost in transit, please contact us at: blazmastudio@gmail.com.

We will investigate the issue with the shipping carrier and assist in resolving the matter.

Incorrect Shipping Information

Please ensure that your shipping address is correct before completing your order.

BLÄZMA is not responsible for delays or additional shipping costs resulting from incorrect or incomplete shipping information provided by the customer.

Questions?

If you have any questions regarding shipping, delivery times or international orders, please contact:

BLÄZMA blazmastudio@gmail.com.

A note from us

Every BLÄZMA lamp begins its journey in our small workshop in Latvia. We carefully package each piece by hand and send it on its way with the hope that it will bring warmth, calm and beautiful light into your home for years to come.