refund and return policy
At BLÄZMA, every lamp is handcrafted with care from natural oak and linen in our workshop in Latvia. We hope you will love your piece, but if for any reason you are not completely satisfied with your purchase, please review our return policy below.
14-Day Return Policy
If you are purchasing as a consumer, you have the right to return your order within 14 calendar days of receiving it, in accordance with applicable European consumer protection regulations.
To initiate a return, please contact us at: blazmastudio@gmail.com within 14 days of receiving your order.
Return Eligibility
To be eligible for a refund, returned items must:
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Be unused and in their original condition;
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Include all original components and accessories;
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Be returned in the original packaging whenever reasonably possible;
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Show no signs of wear, damage or misuse.
As BLÄZMA products are handcrafted from natural materials, slight variations in wood grain, linen texture, colour and finish are considered part of the product's unique character and are not regarded as defects.
How to Request a Return
Please email us at: blazmastudio@gmail.com and include:
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Your order number;
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The reason for the return;
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Photos of the product (if applicable).
Once your request is approved, we will provide return instructions.
Return Shipping Costs
Unless the item is damaged, defective or incorrect, customers are responsible for return shipping costs.
We recommend using a tracked and insured shipping service, as BLÄZMA cannot be responsible for items lost or damaged during return transit.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery at: blazmastudio@gmail.com and include photographs of:
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The product;
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The packaging;
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Any visible damage.
We will assess the issue and offer an appropriate solution, such as replacement parts, repair, replacement of the item or a refund.
Refunds
Once the returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, refunds will be issued to the original payment method within 14 days.
Please note that processing times may vary depending on your payment provider or bank.
Non-Returnable Items
The following items may not be eligible for return:
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Custom-made or personalised products;
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Products made to specific customer requirements;
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Items damaged due to improper use, installation or maintenance;
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Products returned without prior notification.
These exclusions apply where permitted by applicable consumer protection laws.
Cancellations
If you wish to cancel an order, please contact us as soon as possible.
Orders may be cancelled free of charge before production has begun.
As BLÄZMA lamps are handcrafted and often made to order, cancellation may not be possible once production has started.
Warranty & Support
Our goal is to create lighting that lasts.
If your BLÄZMA lamp requires assistance, replacement parts or repair after purchase, please contact us. We will do our best to help and find a suitable solution. Email: blazmastudio@gmail.com
A note from us
Each BLÄZMA lamp passes through our hands—from the first piece of oak to the final package. If something isn't right, we encourage you to reach out. We believe good craftsmanship should be supported by thoughtful customer care.